Help

If you need help with a specific collection please see our Contact Us page or call 855-NBC-VIDEO.

For assistance navigating the website or if you are having technical issues please review our FAQ’s or call us at 855-622-7149 from 9:00AM – 6:00PM EST.

You may also submit your help request online and one of our team members will be in touch with you as soon as possible.

FREQUENTLY ASKED QUESTIONS or FAQ’s

SEARCHING AND FOOTAGE AVAILABILITY

1. Do you have more footage than what is on the website?

   Yes. Not only was NBC the first television network, NBC News broadcast the first television newscast in history and Universal Studios was one of the original movie studios in Hollywood. With such a rich history, NBCUniversalArchives.com is the company to fill your footage needs. Please call us at 855-NBC-VIDEO and a Sales Representative will be glad to assist you.

2. What should I do if I can't find the footage I need?

   Our site permits one to search using a basic search or advanced search. Please refer to the Search Tips page for detailed help on searching. If you're still unable to locate the footage you need, you can submit a Research Request or call: 855-NBC-VIDEO.

3. Can I search the site without registering?

   You may do a simple search of the site without registering. However, to perform advanced searches, submit Research or Screener Requests, create or use Clipbins, add clips to your Cart, or Checkout you will be prompted to register.

4. Is all the footage on the website available for licensing?

   There may some 3rd party material (still photos, feature film or TV clips, entertainment or professional sports, for example) contained in both Screener and Text Record assets that is not available for licensing. We review all footage requests for Screener and Text Record assets thoroughly and advise if your request contains footage not available for licensing. All Web Clips are available for licensing.

5. Can I get footage from Weather Channel Shows like Storm Stories or Caught on Camera, or any of the novelas on Telemundo?

   At the moment, we cannot license this material. The Weather Channel and Telemundo are working on expanding their collections so please check back with us in a few months.

6. Can I get footage from Dateline NBC, MSNBC Investigates, or other MSNBC documentary programs?

   The footage from these shows is usually restricted and not available for licensing, however in some cases a Sales Representative can obtain special permission on your behalf. Requests for Dateline NBC and MSNBC documentary footage are handled on a case-by-case basis. A detailed description of the project and script is required and an additional licensing fee is charged.

7. Does NBC News license footage that is narrated by the reporter or with the reporter on-camera?

   NBC News licenses reporter footage on a case-by-case basis. NBC News requires a detailed description of the project and script pages showing the context in which the footage will be used. A Sales Representative will work with you to obtain clearances. An additional licensing fee is charged for reporter footage.

PREVIEWING, PURCHASING AND DOWNLOADING FOOTAGE

1. How can I view the video from a Text Record?

   You will need the assistance of a Sales Representative to request a preview copy of video from a Text Record. Please place the record(s) in a Clipbin and click the Contact Me About These Clips button in the Options menu at the left hand side of the Clipbin page, or click on the Contact Me About This Clip icon on the Details page for the record.

2. How can I obtain a copy of the video from a Screener asset?

   Screener assets have preview video available free of charge on the website. If you would still like to have a digital or physical copy of the footage to edit with you will need the assistance of a Sales Representative. Please place the Screener(s) in a Clipbin and click the Contact Me About These Clips button in the Options menu at the left hand side of the Clipbin page, or click on the Contact Me About This Clip icon on the Details page for the Screener.

3. How can I order a master of video from a screener record?

   You can use the In and Out Markers tool to indicate specifically what footage that you are interested in licensing from the screener and make notes. Then click on the Contact Me About This Clip icon on the Details page for the screener record. You can also place multiple screener records in a Clipbin and click the Contact Me About These Clips button in the Options menu at the left hand side of the Clipbin page. A Sales Representative will contact you and, after conducing a rights check, can assist you in placing the selected clip into your Shopping Cart for purchase.

4. I purchased my clips, now how do I download a master?

   After you purchase your clips you will receive a confirmation email and be automatically directed to your My Orders page. All the clips you have purchased should be listed on there and when they have been restored and are ready for download a green Download Master button will appear to the rights of the clips. A second notification will also be sent to your email address when the clips are ready for download.

5. Can I get my master on a tape?

   Yes. We offer physical fulfillment on any master footage order for a fee. There are several formats to choose from. Physical fulfillment can be selected when you View Cart on the My Shopping Cart page. If you require a format that is not listed please contact a Sales Representative at 855-NBC-VIDEO.

6. How soon after I place an order can I expect delivery?

   Delivery of physical materials depends upon the type of transaction and amount of footage ordered. Please advise your delivery deadline when placing Research and Screener requests. Delivery time for downloads can vary from a few minutes to a few hours depending on the volume the website is experiencing at the time you place your order. In many cases you should be able to download your clips or custom comps within 5 minutes of placing your order. Custom Screeners make take a bit more time, but should still be available in 10-15 minutes.

7. Can I screen footage at the NBC offices?

   You may screen NBC News film and tape at our offices, 30 Rockefeller Plaza, New York City. Screening should be scheduled with a Sales Representative several days in advance. Tape screening is offered free of charge. A Sales Representative can advise you regarding film screening fees. For more information about screening NBC News footage please call 212-664-3797. In-House Screening for footage from other collections is not available at this time.

8. I was on camera during the Today Show; can I get the footage to show my family and friends?

   Yes. We get a number of requests for personal use and handle them on a first come first serve basis. Please fill out and submit a Personal Request Form . You will be placed on a waiting list and once we have confirmed the availability of your video a Sales Representative will contact you to complete the process.

9. What forms of payment are accepted?

   When making an online purchase through the website use your Amex, Visa, or MasterCard to make a secure transaction. For offline purchases you may pay upfront with Credit Card (Amex, Visa or MasterCard), Money Wire Transfer, or Check. Some approved customers can be mailed an invoice if a Purchase Order is provided.

GENERAL QUESTIONS

1. I registered for an account with NBCUniversalArchives.com but my login is not working. What should I do?

   When you register a validation email is sent to the email address you provided. You must click on the link provided in that email for your account to be activated. Check your trash and spam filters to make sure that the email was not automatically removed from your inbox. If you are still unable to locate your validation email please click on the Submit a Help Request button above or call 855-NBC-VIDEO and a member of our technical team will assist you.

2. I forgot my password. Can you look it up for me?

   No. For security reasons there is no way for our technical team to look up your password. You must use the Forgot You Password? tool on the Sign In page and follow the instructions to have a password reminder emailed to you.

3. How do I purchase a printed transcript of an NBC News program?

   To purchase a printed transcript from 1990 forward, contact www.burrellsluce.com or call 1-800-777-TEXT.

4. What Internet browsers are suggested for this site?

   We recommend the latest version of Firefox, but NBCUniversalArchives.com is compatible with all browsers including Internet Explorer 7 and above, Google Chrome, and Safari.